Returns Policy | Covex Gels

Returns & Refund Policy

If you change your mind you may return your purchase for a full refund. Our return policy for unwanted, unused goods lasts 14 days from the date of delivery of your item. Please contact us directly via phone or email, details can be found on the ‘Contact’ page on our website. You have 14 days within which to return your purchase to us, after informing us of your intention to return the item(s). The returned goods must be in “as sold” condition with all accessories and packaging present. You are responsible for the cost and risk of loss or damage when returning the goods, so take out enough postal insurance to cover their value. Return postage is non-refundable for all returns, except where the product is faulty. A refund will be issued upon item inspection to the PayPal account or to the Debit/Credit card that was used at checkout.

A refund will only be issued if your item is faulty or it has not been used.

If there is a fault with the product that you have bought from us, you may return the goods for a replacement or a full refund. You must report the fault to us within 14 days of receipt. You will then have a further 14 days to return the faulty goods. If the faulty goods are not reported within 14 days, then we are unable to accept a return for refund or replacement. Proof of postage/delivery is required in all circumstances in relation to returned item disputes. All returns must be sent to Covex Gels, 47 King Street, Stanford Le Hope, Essex, SS17 0HJ.

Gathering of Personally-Identifying Information

Certain visitors to Covex Gels's websites choose to interact with Covex Gels in ways that require Covex Gels to gather personally-identifying information. The amount and type of information that Covex Gels gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at http://www.covexgels.co.uk to provide a username and email address.

Cancellation Policy

You may cancel your purchase for a full refund if you change your mind. If your order has not been dispatched we will cancel your order. If the item has been dispatched and if it is possible, we will cancel your delivery. Our cancellation policy for unwanted, unused goods lasts 14 days from the date of delivery of your item. Please contact us directly via phone or email, details can be found on the ‘Contact’ page on our website. You have 14 days within which to return your purchase to us, after informing us of your intention to return the item(s). The returned goods must be in “as sold” condition with all accessories and packaging present. You are responsible for the cost and risk of loss or damage when returning the goods, so take out enough postal insurance to cover their value. Return postage is non-refundable for all returns, except where the product is faulty. A refund will be issued upon item inspection to the PayPal account or to the Debit/Credit card that was used at checkout. Proof of postage/delivery is required in all circumstances in relation to returned item disputes. All returns must be sent to Covex Gels, 47 King Street, Stanford Le Hope, Essex, SS17 0HJ.