Frequently Asked Questions
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What is Shipping within 24h?
We guarantee to ship your order by the next working day, and often we are able to ship the same day we receive your order. Choose express delivery and you should hopefully received your order within 1-2 days!
When will my order be delivered?
The delivery time will depend on the delivery type you choose during the checkout process of your order. If you wish to have faster delivery, be sure to select the appropriate delivery for your desired delivery time.
Can I get delivery next day?
We offer an express UPS next day service, but currently we cannot guarantee a next day delivery due to the coronavirus pandemic affecting couriers. We are currently advertising this as a 1-2 days service as it is the most urgent service available to us.
Is your product certified?
Yes our product complies with European BS EN1276 testing standards. BS EN 1276 is the European standard for the bactericidal activity of disinfectants as proof of effective infection control against harmful micro-organisms.
What is a refill pouch?
Our refill pouch products are designed to allow you to refill existing wall dispensers or pump bottles, thereby reducing waste, whilst also reducing the cost of shipping due to the reduced thickness of the pouches compared to bottles.
How do I apply the sanitiser gel to ensure it works effectively?
Apply a large pea size of sanitiser onto the palm of your hand. Rub your palms with fingers. Rub the back of each hand with palm. Rub your palms together. Rub your palms with your knuckles/nails. Rub your thumbs together. Rub your wrists with fingers. This process should last at least 30 seconds. The sanitiser will then dry itself, leaving a fresh feeling and clean sanitised hands.
Should I order a refill pouch or a bottle of hand sanitiser?
Our refill pouch products are designed to reduce waste and reduce the cost of shipping. If you already have dispensers or bottles, you can use our pouch products to refill those bottles. Our bottled products are ideal if you do not have existing dispensers or bottles.
How long will the sanitiser last?
It has been advised that you should wash your hands at least every hour, and use sanitisers after your hands come in contact with surfaces frequently which would have also been touched by other people.